Cancellation Policy

Cancellation, non-attendance, partial attendance, or rescheduling of an appointment are collectively referred to as ‘Cancellation’ in this Cancellation Policy.

In line with the Australian Psychological Society (APS), the Wise Mind Psychology Newcastle cancellation fees are as follows:

• Partial attendance - Full appointment fee

• 0-24 hours notice of cancellation - Full appointment fee

• 24-48 hours notice of cancellation - 50% of appointment fee

• >48 hours notice of cancellation - No cancellation fee

We adhere to this out of respect for our psychologists and clients. If you are unable to attend your appointment, providing advanced notice allows us to offer your time slot to another client on the psychologist’s waiting list. This enables us to deliver a fair and consistent quality of service to all our clients.

Notification reminders are sent to you before the 48-hour cancellation period, allowing an opportunity for you to make changes to your appointment before any fees are incurred.

If you need to cancel or reschedule your appointment, please notify us at least 48 hours (two business days) prior to your appointment. If we are unable to answer your call, please leave a voice message with your name, the psychologist’s name, and the date and time of your appointment. We do not accept cancellations by contacting the psychologist directly.

Please note that our practice administration is closed on Saturdays, Sundays, and public holidays. If you have an appointment following a weekend or public holiday and are unable to attend, we require you to notify us on the business days prior to your appointment.

Please also note that any cancellation fees charged cannot be claimed through Medicare or your private health fund.